Thank You for Choosing Lucid Global Electronics
We look forward to serving you. Please take a moment to review our policies and learn how we protect your information and serve our customers.
Privacy Policy
Lucid Global Electronics is committed to protecting your privacy and handling your personal information responsibly.
Information We Collect
We may collect:
- Your name
- Email address
- Telephone number
- Billing and delivery addresses
- Payment information (processed securely through third-party payment providers)
- Order history
- Website usage information through cookies
How We Use Your Information
Your information is used to:
- Process and deliver your orders
- Respond to enquiries
- Improve our website and services
- Prevent fraud
- Comply with legal obligations
- Send marketing communications where you have provided consent
Sharing Your Information
We do not sell your personal information. Information may be shared with trusted partners such as payment processors, delivery companies, and IT service providers where necessary to provide our services.
Data Security
We use appropriate technical and organisational measures to protect your personal information.
Cookies
Our website uses cookies to improve your browsing experience. You can manage your cookie preferences through your browser settings.
Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information where appropriate
- Object to certain processing
- Withdraw consent for marketing communications
Returns & Refund Policy
We want every customer to be completely satisfied with their purchase.
Returns
Items may be returned within 30 days of delivery provided they are unused, in their original packaging, and in a resalable condition.
Certain products may not be eligible for return for hygiene or safety reasons unless faulty.
Faulty or Damaged Products
If your order arrives damaged or develops a fault, please contact us within 48 hours of receiving your order.
Refunds
Once your returned item has been inspected, refunds will be processed to your original payment method within 5–10 working days.
Terms & Conditions
By using our website, you agree to these Terms & Conditions.
- All prices are displayed in Pounds Sterling (£).
- Products are subject to availability.
- We reserve the right to update product prices without notice.
- Delivery times are estimates and may vary.
- Customers are responsible for providing accurate delivery information.
- We reserve the right to cancel orders where fraudulent activity is suspected.
- These terms are governed by the laws of England and Wales.
We're here to assist you.
If you have questions about our policies, please get in touch with our team.